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Ready to check out my top recommendations? The leading order management systems are Oracle NetSuite and Orderhive.
Handling a high volume of online orders is a positive sign for your business. However, managing excessive orders can become challenging.
If your goal is to find the best OMS to unify and streamline your order process, this guide is designed for you.
I’ve evaluated and ranked the top systems based on ease of use, features, integrations, pricing, customer support, and more.
What Makes a Great Order Management System?
Below are my top choices for the best order management solutions:
1. Oracle NetSuite
Best overall OMS (Quote-based).
NetSuite is a cloud-based platform that helps automate the entire order-to-cash process and reduce manual errors. It connects sales, finance, and fulfillment teams to prevent billing mistakes and boost efficiency in order handling. The system offers key modules like accounting, invoicing, billing, quote management, revenue recognition, returns handling, and sales order management. It also performs profit analysis, costing, and supports multi-currency pricing.
One notable feature is its extensive ability to manage, control, and optimize pricing strategies and promotional offers. It streamlines customer lifecycle workflows, establishes tiered pricing, monitors previous billing records, and performs profit analysis. It also includes features like return management integrated with customer support, allowing customers to initiate returns, raise tickets for repairs, warranty claims, or refunds.
Key Features:
- Order approval – Authors can approve orders based on company policies and assign commissions according to sales performance.
- CRM integration – Personalize and strengthen customer relationships using the built-in CRM system.
- Pricing tiers – Set different pricing levels depending on customer segments and analyze pricing efficiency.
- Optimal shipping zones – Identify best shipping locations to reduce transit time from order placement to delivery.
Advantages of NetSuite:
- Intuitive drag-and-drop interface.
- Supports cross-channel inventory management.
- Reduces shipping costs by selecting the nearest warehouse.
- Offers automated updates and pricing previews.
- Centralized management of promotions.
- Provides real-time approval and monitoring capabilities.
- Dashboard customization to suit your business needs.
Pricing: Details are not publicly disclosed; contact the vendor for a tailored quote or to set up a free consultation.
2. Orderhive
Ideal for order shipping and inventory control (Free plan available, paid plans up to $269.99/month).
Orderhive is a comprehensive management tool designed to handle orders, shipping, and inventory across multiple channels. This cloud-based software enables you to monitor, process, and analyze your business activities from a centralized platform, whether operating on-site or remotely.
It consolidates all orders into one dashboard and supports various fulfillment methods like FBA, dropshipping, and third-party logistics (3PL). You can perform actions such as reordering, backordering, or partially fulfilling orders, adjusting warehouse settings, or setting priorities to ensure smooth operations. The platform also integrates with numerous sales channels and over 300 shipping providers, including FedEx and UPS, simplifying your logistics. Other features include bulk order processing, barcode scanning for products, managing return policies, customizing invoices, and more.
Orderhive also automates daily business processes, helping streamline your operations. It offers specific automation tools for Amazon Multi-Channel Fulfillment (MCF), dropshipping, and the creation of automated folders for customer interactions, emails, and shipping updates.
Key Features:
- Inventory Management – Efficiently track stock levels, analyze product demand, avoid stock-outs, and organize your inventory segments.
- Custom Views – Customize your order interface by adding or removing fields and tags to better suit your workflow.
- Analytical Reports – Access real-time data on sales trends, identify strengths and weaknesses, and monitor order statuses for better decision-making.
- Bulk Actions – Manage multiple orders at once by confirming, canceling, importing, exporting, or cloning them, saving time and effort.
Pros of Orderhive:
- Enables synchronization of orders across online and offline channels.
- Offers different views like List and Kanban for flexible management.
- Includes invoicing and payment processing features.
- Allows customization of order workflows based on business needs.
- Supports multi-piece shipments and multi-currency transactions.
- Generates, downloads, and prints invoices and shipping labels easily.
- Provides workflows customized by location, shipping costs, and availability.
- Includes inventory strategies such as FIFO and LIFO to optimize stock handling.
Pricing:
Orderhive does not publicly list its prices, so scheduling a demo is necessary to get detailed information about their plans and costs.
3. Quickbooks Commerce.
Ideal for automated order and shipping workflows, with plans starting at $20 per month.
QuickBooks Commerce is an online platform that automates business order management, streamlining your processes from order placement to fulfillment. It connects all your order sources, inventory, supplier, and customer data into one unified system.
The platform helps you organize bills, set payment reminders, and choose how vendors and distributors are paid — either via check or direct bank transfer. Additionally, QuickBooks provides options for obtaining loans with competitive, low-interest rates to support your business growth.
You can open an account with QuickBooks to make cash transactions simple and efficiently manage your multifaceted business activities across different sales channels. This platform also helps you keep track of your sales orders through various stages such as Draft, Active, Finalized, Fulfilled, and Invoice Status.
The order management system allows seamless integration with major e-commerce platforms like Amazon, eBay, Etsy, and more. This enables you to synchronize inventory and manage orders across multiple online stores effortlessly.
Key features include:
– Employee collaboration: Coordinate with your team while controlling sensitive information or sharing limited data.
– Viewing sales reports: Monitor key performance indicators, profit margins, and cash flow insights.
– Automated payrolls: Calculate, file, and pay taxes on time with automatic alerts for payroll processing.
Advantages of QuickBooks Commerce:
– Automatically sync orders across multiple channels.
– Generate customized reports and gain business insights.
– Hire virtual expert bookkeepers whenever you need.
– Save receipts of past transactions for easier tax filing.
– Ideal for small businesses.
Pricing starts at $15 per month for the first three months, covering order tracking, inventory control, and accounting sync. The full pricing options are:
– Simple Start: $30/month (first 3 months at $15/month)
– Essentials: $55/month (first 3 months at $27.50/month)
– Plus: $85/month (first 3 months at $42.50/month)
– Advanced: $200/month (first 3 months at $100/month)
4. Skubana
Skubana is best suited for businesses looking for detailed cross-channel reporting and costs $1,000 per month. It consolidates all your ecommerce operations—order processing, shipping, and inventory management—into one easy-to-use dashboard. You can connect all your sales channels, products, fulfillment centers, and orders in one place.
Its automation tools provide valuable insights into your business performance and suggest ways to improve profitability. Skubana can generate point-of-sale data, forecast trends, and identify cost-saving opportunities, saving you time and reducing manual errors.
One of its standout features is Automated Orderbots, which handle functions like real-time rate shopping, routing orders to appropriate fulfillment centers, and analyzing your savings to maximize efficiency.
Skubana connects seamlessly with various commerce platforms, marketplaces, and popular third-party logistics companies like Zapier, SPS Commerce, and Scout. There is also an integrated App Store where users can develop, add, or customize solutions to meet their specific needs.
Key features include support for omnichannel operations, ensuring customer satisfaction through timely delivery and personalized service, along with centralized data from multiple sales channels. It offers detailed reports on each SKU, revenue, order volume, and units sold. The platform intelligently suggests actions based on your order and inventory patterns, aiding in stock replenishment decisions. Inventory management can be fine-tuned with rules to avoid overselling, and orders can be efficiently routed to Amazon FBA warehouses across different channels.
Skubana’s advantages include real-time inventory updates, the ability to break down bundled products into their core components, predictive analytics for forecasting future trends, and detailed tracking of pricing, lead times, and minimum order quantities. It also supports comprehensive stock management, shipment automation, and returns processing. The dashboard permits teams to collaborate simultaneously and stay synchronized. It is suitable for direct-to-consumer brands, wholesale businesses, and marketplace sellers alike.
Pricing details are available upon inquiry; potential users are encouraged to contact the sales team to arrange a personalized demonstration and receive a quote.
For order and manufacturer tracking at a low cost, Odoo is a notable mention, offering a comprehensive business management suite for as little as $6 per month. It is an open-source platform that covers CRM, ERP, billing, accounting, order, and inventory management, among others, helping automate and streamline various business processes. Its double-entry inventory system ensures complete traceability of orders, with an intuitive modern interface that supports barcode scanning, updates, and multi-warehouse management on demand. Custom dashboards provide real-time insights into product availability, sales, procurements, and manufacturing activities, enabling better planning and decision making.
Odoo offers a comprehensive set of tools for managing orders, whether they involve barcode processing or not. It allows you to plan and execute inventory adjustments, organize stock in a structured, hierarchical way within your warehouse, and verify supplier orders. Additionally, the platform supports handling manufacturing and repair orders, transferring stock efficiently between different locations, and more.
It also includes features such as alert systems for quotations, quick document searches, barcode-based order confirmation, and order scheduling based on real-time product availability and forecasts. Customers can track their orders conveniently through the customer portal, ensuring transparency and easy access to shipment status.
Key Features:
- Automated Replenishment: Maintain your supply chain efficiently using reorder points and automatic RFQ (Request for Quote) creation.
- Inventory Valuation: Assess your stock’s worth by including landing costs and setting up continuous, automated inventory evaluations.
- Advanced Routing: Customize how products are fulfilled by selecting procedures like LIFO or FIFO and route supplies between warehouses as needed.
- Activity Tracking: Track operational history through detailed logs, serial numbers, and barcode data to monitor order progress and movement.
Pros of Odoo:
- Supports dropshipping, cross-docking, and management of multiple warehouses efficiently.
- Provides clear visibility into inventory levels and detailed valuations for accurate financial reporting.
- Allows customization through additional fields, expiry date tracking, and multiple measurement units.
- Compatible with various product types, including physical goods, digital products, consumables, and services.
- Enables creation of purchase order quotations based on forecasted stock needs.
- Offers integration with numerous accounting, sales, shipping applications, and API connections for seamless operations.
Pricing:
Pricing begins at $24.90 per user each month. You can choose from options like:
- One App: Free forever
- Standard: $24.90 per user per month
- Custom: $37.40 per user per month
6. Brightpearl
Best suited for workflow automation focused on quote-based processes.
Brightpearl is a versatile order management system designed for omnichannel retailers and wholesalers. It centralizes operations like digital sales, inventory management, and shipping, streamlining post-sales processes such as order handling and invoicing.
The platform offers flexible workflow automation features that can automatically allocate inventory, redirect orders to specific warehouses, and generate invoices. Users can set customized rules to match their fulfillment strategies, including partial orders, multi-location shipping, or dropshipping models. It also supports the creation of purchase orders for out-of-stock items, enabling automatic restocking when inventory becomes available. Wholesale customers can be managed with specific pricing rules, discounts, and credit limits, ensuring tailored service.
Brightpearl facilitates order fulfillment from multiple sales channels such as Shift, BigCommerce, eBay, or Magneto. Automation workflows can also be configured to trigger shipments directly to Amazon, enhancing efficiency across various platforms.Features:
- Data-Driven Reporting – Provides comprehensive analytical reports to identify customer opportunities, track product sales, and evaluate sales channel effectiveness.
- Integrated POS Application – The Point of Sale app allows you to take orders, gather customer details, and process payments from physical stores or events. It also displays current inventory levels and product information.
- Customizable Fields – Allows modification of order statuses to suit your workflow, manage inventory levels, set up delivery services, process payments, and generate invoices.
- Order Cloning – Enables duplication of sales orders to quickly create new ones for refunds or exchanges. Additionally, offers options to update, write off, or quarantine inventory items.
Advantages of Brightpearl:
- Built-in accounting tools that deliver real-time financial insights.
- Central management of online and offline sales orders from a single platform.
- The system includes a free demo customized to your business needs.
- Supports creating and sending quotes, proformas, order confirmations, invoices, and statements.
- Syncs updates across all sales channels and inventory locations seamlessly.
- Integrates smoothly with ecommerce platforms and shipping solutions like ShipStation and Shiptheory.
Pricing:
Brightpearl offers tailored pricing plans that depend on your business size and requirements.
7. Freestyle Solutions
Ideal for managing multiple sales channels with quote-based ordering.
Freestyle Solutions is a comprehensive order and inventory management platform that consolidates order handling, stock monitoring, and fulfillment processes. Its core features include order processing, real-time inventory updates, and the ability to transfer stock between channels.
The platform’s Multichannel Order Management (M.O.M.) software automates, monitors, and synchronizes your back-office operations, including order handling, stock management, and customer data. It can integrate with various ecommerce and third-party systems through its open API, ensuring a smooth multichannel sales experience.
It generates detailed reports that help you analyze orders by shipment status, packing progress, credit card approvals, etc. Additional tools support order efficiency, upselling, cross-selling, and offer real-time pop-up recommendations during order entry.
Key Features:
- Order Promotions – Facilitates linking promotional offers directly to individual orders to boost sales.
- Status Reports – Provides live updates on order statuses for quick review and management.
- Order Tracking – Offers real-time tracking of order stages, payment status, and stock levels.
Advantages of Freestyle Solutions:
- Automatic synchronization with multiple sales channels.
- Provides merchant account services.
- Supports PCI-compliant payment gateways.
- Options to request a free demo.
- Supports various payment methods, including card authorizations and direct bank transfers.
- Integrates with third-party shipping providers like Harvey’s CPS and Endicia.
- Capable of managing orders across up to fifty different companies simultaneously.
Pricing:
Contact the provider to receive personalized pricing options.
What is an Order Management System?
An order management system (OMS) is a software tool that oversees the entire order lifecycle, from entry to fulfillment. It tracks orders, manages shipments, updates sales data, and centralizes all related processes within a single dashboard. Essentially, it integrates customer information, sales channels, and shipping logistics into one streamlined platform.
The main advantage of an OMS is its ability to provide comprehensive, end-to-end management of order processes, helping businesses improve accuracy, efficiency, and customer satisfaction.
Key benefits include:
- Elimination of manual, paper-based processes.
- Better control of stock and inventory levels.
- Unified customer support system.
- Seamless fulfillment across multiple sales channels.
- Acts as a CRM by offering complete order history access.
Essential Features for an Order Management System
A practical OMS should include several key features to meet various business needs. Here are some of the most important:
1. Centralized Platform.
Your system should unify data from all sales channels, allowing you to manage orders, customer information, and stock levels from one central location. Centralization simplifies data access and consistency across platforms.
2. Inventory Oversight.
Effective inventory management is essential for tracking stock levels, preventing out-of-stock issues, and providing real-time insights into stock availability. The system should also automatically update stock levels based on customer purchases and reservations.
3. Fulfillment Center Integration.
Efficient order fulfillment depends on synchronized management of logistics and distribution centers. An OMS should seamlessly connect with your fulfillment providers, enabling smooth order processing and delivery coordination.Notifications about order status help keep dropshippers updated on processing and shipment progress. They are essential for tracking when an order is processed and when it’s ready to be shipped.
Establishing connections between dealers and customers, your order management system should facilitate communication post-shipment, informing both parties about delivery statuses. This feature is especially useful if you work with multiple shipping providers, as it can also assist with cash-on-delivery systems and monitor payments received by couriers.
Integrating with customer relationship management software is crucial, so choose an OMS that links seamlessly to your CRM tools. An effective system should notify relevant stakeholders about every stage of the order, from confirmation to delivery. Automated email updates about new products or services are also important for maintaining customer engagement.
Scalability is key; your OMS should adapt to your business size—whether you process 1,000 or 100,000 orders daily. Offering multiple payment options improves customer convenience and security, so your system should support major payment channels reliably.
A good OMS must handle refunds efficiently, ensuring customers receive their money promptly after return requests. It should also be cost-effective, identify operational bottlenecks, and integrate smoothly with third-party enterprise resource planning systems to provide a seamless customer experience.
Most order management platforms operate similarly. For example, using Skubana as a reference, the setup begins with configuring inventory locations, which can be linked through FTP or APIs from various third-party logistics providers. Afterward, connect your sales channels like Amazon, Shopify, or Magento by adding a new channel. For instance, you can link your Amazon account, enable FBA, and create corresponding warehouses in the system. If a sales channel isn’t listed, you can use APIs for integration.
Next, select your preferred shipping providers, such as FedEx, UPS, or Amazon Seller-Fulfilled Prime, and set up warehouses accordingly. Skubana supports multiple warehouses and offers options like Amazon’s 2-day shipping service at no extra cost. You can also add vendor details and configure automation tools like Orderbots to manage scenarios such as order splitting or multi-channel fulfillment.
Finally, customize email, packing, and purchase order templates for different channels, utilize analytics for performance insights, and give team members access. The system’s API capabilities enable further integrations with CRM, ERP, and workflow tools like Zapier.
An order management system connects various sales channels, warehouses, and stakeholders to streamline the entire order-to-cash process, enhancing efficiency and outreach. Top platforms in this space include Oracle NetSuite for overall excellence, Orderhive for shipping and inventory, Quickbooks Commerce for automation, Skubana for cross-channel reporting, Odoo for tracking order history, Brightpearl for workflow automation, and Freestyle Solutions for multichannel management.