Top 13 Call Center Solutions of 2025: Comprehensive Rankings & Reviews

Engaging in a phone conversation with a stranger might seem simple, but it’s often more demanding than it appears. Handling calls for sales or customer support requires significant mental effort. Having the right knowledge and tools can streamline this process and improve your success rate. For instance, selecting an appropriate VoIP provider is crucial, as the right choice can make all the difference between a smooth operation and a failed one. An optimal VoIP service ensures you handle calls effectively. Additionally, integrating a live chat solution provides further assistance to your customers. You might also consider call tracking software to trace where your customers originate from. Implementing a reliable call center platform can significantly ease the workload on your support or sales team.

Now, let’s explore my curated list of top call center software tools.

Here are my top picks for the best call center platforms available today.

Nextiva is an intuitive and user-friendly communication tool designed for small businesses. It offers an omnichannel platform covering contacts, productivity apps, AI, and automation, with flexible plans to suit different business sizes. This call center solution features eight points of presence and enterprise-grade data centers, ensuring security and dependability. Its top-rated 24/7 monitoring and security infrastructure help resolve issues swiftly. The easy setup, featuring drag-and-drop phone configuration and Call Flow Builder, allows your team to start receiving calls quickly.

Nextiva is packed with valuable functionalities, including VoIP, IVR, call queuing, helpdesk, call routing, and more. Some of its key features include: helpdesk software, a sales CRM, free toll-free numbers, virtual voicemail, auto attendant, one-click conference calls, audio and VoIP conferencing with recordings, screen sharing, file sharing, real-time call tracking, workflow automation, call pop-ups, and tools for customer experience management. It integrates seamlessly with popular platforms like Microsoft and Google.

Salesforce provides a versatile Service Cloud with four different pricing options, all of which can be tailored to meet your specific business needs. Additional features like field service, self-service portals, workforce engagement, and emergency management are available through paid add-ons.

strong>1. Essentials Plan at $25/month

strong>2. Professional Plan at $75/month

strong>3. Enterprise Plan at $150/month

strong>4. Unlimited Plan at $300/month

Salesforce grants a free trial period of two weeks for all its plans, giving users the chance to explore the features before committing.

h3 class=”wp-block-heading”>5. CloudTalk

h4 class=”wp-block-heading”>Top Choice for Custom Call Queuing

CloudTalk, regarded as the top-rated cloud call center software for small to medium-sized businesses in 2020, combines flexibility with scalability. It is trusted by major brands such as Mercedes Benz and Fujitsu, and serves over 2,500 clients. This software enhances your communication processes and workflow efficiency.

Its voice features include call masking, recording, voicemail options, and more. One standout feature is call queuing, which allows inbound calls to be rearranged based on predetermined rules to improve handling efficiency. Features like call tagging, click-to-call, and predictive dialing minimize wait times and ensure prompt customer responses. Additionally, CloudTalk integrates with CRM systems, providing continuous connectivity and support for your team.

h4 class=”wp-block-heading”>Features:

The functionalities of CloudTalk are organized into six major categories: voice features, intelligent call routing, productivity tools, integrations, statistics and monitoring, and utilities. Key features include call queuing, recording, internal calling extensions, voicemail, personalized greetings and music, internal phone number tags, automated call distribution, interactive voice response, skills-based routing, smart auto-dialers, API integrations, and agent reporting.

h4 class=”wp-block-heading”>Pricing:

CloudTalk provides four flexible pricing options suitable for businesses at any growth stage. There are no hidden charges or long-term commitments, making this contact center solution ideal for startups testing new ideas.

Starting with the simplest option, the Starter Plan costs $20 per month and includes unlimited incoming and internal calls, unlimited call queuing, and access to international phone numbers in over 140 countries.

The Essential Plan, priced at $25 monthly, offers enhanced features such as detailed analytics with unlimited call history, integrations with other tools through an open API, and a real-time client dashboard.

For more advanced needs, the Expert Plan at $40 per month provides Salesforce integration, power dialing capabilities, and call monitoring features like call barging and whispering.

Businesses requiring customized solutions can opt for a Custom Plan, which includes tailored onboarding, developer support, and enterprise-level security measures.

Bitrix24 is known for its high level of customization, allowing organizations to tailor their contact center experience to fit specific requirements. It supports popular communication channels, making it a common choice for remote teams. With over 9 million organizations relying on it, Bitrix24 grants users control through source code access and a broad range of features.

Its communication tools include HD video calling and conferencing with no time limits, along with call recording for future reference. Beyond its contact center functions, Bitrix24 is an all-in-one platform that integrates tasks, websites, CRM, and communication services, often replacing multiple applications with a single streamlined interface.

Some key features include unlimited HD video calls, call recording, tracking, routing, transcription, private and group chats, automated greetings, detailed reporting, social media management, and support for third-party integrations via SIP connectors. Its versatility makes it particularly suitable for small businesses, especially those working remotely.

The pricing for Bitrix24 is outlined in a comprehensive chart, with different plans designed to fit various business sizes and needs, ensuring organizations can select a package that aligns with their operational requirements.

Bitrix24 is a versatile platform perfect for remote sales and customer support teams. It offers a free plan with essential features and is currently running a special promotion with a 40% discount on all cloud subscriptions, making it a great time to subscribe before the offer ends.

The free plan includes live chat support, the ability to process 100 completed CRM forms, and a website widget to enhance customer interaction. For more advanced needs, the basic plan at $29.40 per month provides built-in telephony, allows sending 10,000 emails from CRM each month, and includes a call-back widget. The standard plan costs $59.40 monthly and adds a SIP connector for third-party telephony integrations, increases email capacity to 50,000 per month, and removes the “Powered by Bitrix24” branding from CRM forms and live chat. The unlimited plan, priced at $119.40 per month, supports ten inboxes per user, up to 100,000 emails from CRM monthly, and offers email copy storage.

7. TalkDesk.

Ideal for large enterprises, TalkDesk is recognized as a leading cloud contact center solution. It ranks #17 in the Forbes Cloud 100 for 2021, a testament to its high performance, user-friendly interface, and robust capabilities. Leveraging artificial intelligence and extensive knowledge bases, it streamlines workflows and eliminates common bottlenecks.

The platform integrates seamlessly with popular CRM and business tools, allowing users quick access to productivity applications like Slack, Microsoft Teams, Zendesk, and others. Furthermore, TalkDesk prioritizes data security through its Guardian system, safeguarding all private conversations and information.

Features of TalkDesk include enhanced customer and workforce engagement, out-of-the-box CRM integrations, AppConnect, the Guardian security system, verified caller ID, customer self-service options, outbound dialer, omnichannel support, predictive dialer, IVR, and Automatic Call Distributor (ACD). These tools are designed to provide comprehensive solutions that boost efficiency while maintaining high security standards.

Pricing details for TalkDesk are available through their detailed pricing page, which provides various plans tailored to different organizational needs, offering powerful features suited for large-scale operations.

TalkDesk provides three different pricing options so you can choose the contact center plan that fits your needs. Its AI-powered solutions start at $65 per month, but the cost can change depending on how many users you have. To get detailed pricing, demos, or quotes, you will need to contact the company directly.

Professional plans include core features such as live dashboards, business insights, and tools to monitor customer sentiment. The Professional Plus plan adds mobile support for iOS and Android, advanced studio functions, as well as real-time and historical data APIs. The Enterprise plan offers custom dashboards, guaranteed uptime, and access to all APIs and SDKs, tailored to larger or more complex organizations.

Trusted by over 160,000 companies, Zendesk is a comprehensive tool designed to enhance your customer support experience. It offers communication channels like live chat, community forums, and a unified workspace for agents, making it a complete service solution tailored to your business needs.

Zendesk’s built-in routing and intelligent features help gather customer information and assign issues to the most appropriate agents. Additionally, it supports both coding and no-code integrations, making it flexible and easy to customize. While the platform is user-friendly and geared towards providing efficient customer service, optimizing the overall customer experience may require leveraging its professional support to refine your business strategies and team capabilities.

Zendesk connects seamlessly with thousands of applications via its marketplace, allowing you to create a centralized workspace for all your operational needs. Some key features that can help your business grow include a leading ticketing system, support for multiple messaging channels, email, SMS, voice, and live chat assistance, an extensive help center, workflow automation, AI-driven automated responses, a unified agent interface, detailed reporting and analytics, comprehensive API and integration options, knowledge management, and advanced routing and intelligence capabilities.

Zendesk provides a range of customer support tools through four different pricing tiers, with the exception of the enterprise plan, which does not offer a free trial. You can also request a demo to compare the plans and determine which best fits your needs before making a decision.

1. Suite Team at $49/month includes unlimited email addresses, call recording, and AI-powered automated responses for up to 50 queries. 2. Suite Growth at $79/month adds multilingual support, a self-service customer portal, and AI automation for up to 100 queries. 3. Suite Professional at $99/month offers HIPAA compliance, private chat threads, and AI automation for up to 500 queries. 4. Suite Enterprise at $150/month features automatic email archiving, widget unbranding, and a ready-to-use live dashboard.

LiveAgent is recognized as a cost-effective choice especially for startups working with limited budgets. It offers over 200 integrations and more than 130 ticketing features, making it a comprehensive omnichannel call center solution. The animated chat widget enhances customer engagement by providing real-time support, tracking behaviors like dwell time, and recording interactions. It also helps reduce wait times with callback and call transfer options, ensuring higher customer satisfaction. An advantage of LiveAgent is that it allows unlimited users, so your team can grow without changing plans.

Despite its affordability, LiveAgent is packed with features such as a universal inbox, ticket management, automated ticket distribution, time tracking, customer service analytics, spam filters, social media support, customizable contact forms, audit logs, call routing, real-time chat monitoring, queue management, and IVR systems. Its flexible pricing makes it accessible for small businesses while still providing powerful tools to streamline customer support.

The monthly plans are designed to suit various needs and budgets. You can explore detailed pricing options on their official site, which provides a clear comparison of the features included in each plan, helping you choose the best value for your company’s customer service requirements.

This all-in-one contact center software uses a straightforward four-tier pricing system, beginning with a free option. You won’t need to provide credit card information, and you can upgrade or switch plans easily as your needs evolve.

Strongly, the free plan includes spam filters, professional setup assistance, and tools for analyzing performance and tracking metrics. The basic ticket plan is priced at $15 per month and offers unlimited ticket history and email addresses, along with advanced reporting features. Moving up to $29 monthly, the Ticket+Chat plan provides live chat support, integration options, and customizable chat widgets. The most comprehensive package, priced at $39 per month, includes everything from call and video call widget customization to call routing, transfers, and automatic data redaction.

Suitable for businesses of all sizes, Newfies-Dialer is a cloud-based contact center platform that features voice broadcasting, outbound Interactive Voice Response (IVR), and more. It allows users to send mass text messages for marketing campaigns, updates, and promotions.

One standout feature is the ability to send personalized messages, including using text-to-speech technology in multiple languages. Additionally, it supports automatic voicemail detection, which helps save time by moving quickly to the next call without manual intervention. Different pricing tiers come with various functionalities, but all plans share essential features like campaign analytics, developer APIs, auto redial, and other core tools.

Newfies-Dialer is a software-as-a-service (SaaS) tool ideal for telemarketing, political campaigns, and lead management. It handles both inbound and outbound calls and offers multilingual support, enhancing the customer experience.

Key features include voicemail detection, text-to-speech, flexible VoIP provider options, contact management, survey capabilities, personalized messaging, fast dialing, performance tracking, and support for Do Not Call lists. It also provides an in-built API and options for call scheduling, making it a versatile solution for many outreach needs.

Pricing varies depending on your selected plan and features, but all options include fundamental tools like campaign analytics, developer API access, auto redial, and more.

The pricing options of Newfies-Dialer depend on how many ports your business needs each month. Keep in mind that this product does not include a free trial. Instead, you can provide your email to request a demo and see how it works firsthand.

1. 25 Ports at $199/month: This plan includes support for ten agents, one tenant, and a daily limit of 10 calls and SMS.
2. 100 Ports at $399/month: Designed for 20 agents and five tenants, with a daily limit of 50 calls and SMS.
3. 250 Ports at $599/month: Supports 40 agents, ten tenants, and allows 125 calls/SMS per day.
4. 500 Ports at $999/month: Suitable for 80 agents, 25 tenants, and a daily limit of 250 calls/SMS.
5. 1000 Ports at $1799/month: For larger teams with 160 agents, 50 tenants, and up to 500 calls/SMS daily.

Agile CRM, which is often celebrated as an affordable all-in-one customer relationship management tool, offers a comprehensive platform for marketing and customer service. Its robust features include industry-standard tools and integration capabilities with popular third-party applications, all accessible through an easy-to-use interface with a virtual dial pad for managing both outgoing and incoming calls efficiently. The system also provides caller information and call history to enhance user experience and productivity. Regular reporting features help managers monitor team performance and optimize workflows.

Agile CRM’s advanced call automation capabilities are particularly appealing to small businesses and startups. The platform also offers a free plan that covers basic sales, marketing, and service functionalities, making it accessible for new or budget-conscious organizations.

Some of the standout features of Agile CRM include email tracking, appointment scheduling (with options available through other scheduling tools), post-call automation, automated voicemails, canned responses, helpdesk support, a knowledge base, and detailed reports and analytics. These tools are designed to streamline your operations and improve customer engagement.

Regarding pricing, Agile CRM offers multiple tiers to suit different business needs. The exact costs and features are detailed on their pricing page, which provides further insight into the options available for scaling your customer relationship management efforts efficiently.

Agile CRM is a platform that provides a free plan along with various paid options to suit different business needs. You can explore the features with the free plan and upgrade easily to access more advanced tools as your business grows.

The free option includes 500 API calls per day, email support, and a helpdesk feature. For those needing more, the starter plan costs $8.99 monthly, offering 5,000 API calls daily, support via email and phone, and a knowledge base. The regular plan, priced at $29.99 per month, raises the API limit to 10,000 calls daily and adds reporting features and canned responses. The enterprise plan, at $47.99 monthly, provides up to 25,000 API calls daily, over 50 plugins and integrations, and access control options.

12. Verizon VoIP

Best VoIP Phone System for Mid-sized Businesses

Verizon VoIP is a cloud-based contact center solution designed to enhance customer satisfaction, retention, and conversion. Its cloud hub offers flexibility and reliability, facilitating seamless connections and scalable growth for your business. It includes a network-based IVR and IP contact center that integrates information from various platforms, allowing proactive customer guidance to the right agents. You can also incorporate a digital self-help assistant to provide 24/7 support, while an AI-powered knowledge base delivers relevant, updated information to customer inquiries.

With over 25 years of industry experience, Verizon VoIP delivers comprehensive communication solutions tailored for businesses. Its features include knowledge assistance, virtual agents, call parking and retrieval, detailed call history, mobile app access, outbound calling, visual voicemail, omnichannel routing, user-friendly interfaces, and over 40 secure integrations.

Pricing details are available via their pricing page, offering packages suited to different business sizes and needs. This system optimizes customer experience through advanced technology and AI-powered tools, making it a reliable choice for mid-sized companies looking to streamline their communication channels.

Verizon offers a broad range of VoIP plans tailored for different business needs. Here, I’ll share details about some of their primary business voice options. The Business Digital Voice plan costs $35 per month and includes a mobile app, over 45 call management features, and unlimited calls within the United States. Meanwhile, the One Talk plan is priced at $25 per month, providing features such as simultaneous ringing, an auto receptionist, and enhanced cross-platform collaboration tools. For those interested in Webex Calling, pricing is available upon request and includes on-site and remote collaboration capabilities, online training, support, and IP trunking solutions.

Next is Aircall, an excellent cloud-based calling solution designed to enhance the customer experience. Trusted by over 8,500 brands, this platform features powerful IVR options, call routing, real-time adjustments, and more.

The software simplifies managing customer interactions by integrating CRM and Helpdesk tools into a single platform, making the process more convenient without adding complexity. It also allows sharing contacts through Google Apps, PieSync, CRM, and other integrations. Additionally, Aircall’s innovative Call Whispering feature enables team members to receive guidance during calls without alerting the customer, ensuring smooth and professional conversations.

Aircall is quick to set up, easily integrates with existing tools, and enhances productivity, which ultimately improves customer service. You can request demonstrations of these features by reaching out to their representatives. The platform’s versatility includes several key functions such as toll-free numbers, international dialing, call conferencing, shared contact lists, and call queuing. It also offers pause-resume call recording, skill-based call routing, speakerphone options for inbound calls, a mobile app for business use, power dialers, call whispering, and computer telephony integration.

Aircall offers two main pricing options, each beginning with a free trial. You also have the option to request a custom plan tailored to your specific needs and tools.

The first is the Essentials Plan, priced at $30 per month. It includes unlimited inbound calls, call recording, over 50 integrations, and API access. The second is the Professional Plan, which costs $50 monthly and adds Salesforce integration, call tagging and dispositioning, along with advanced sales and support features. For organizations needing customized features, a Custom Plan is available, offering options such as personalized analytics, dedicated onboarding, and service level agreements.

Almost two-thirds of both B2B and B2C companies utilize live chat to assist customers. This trend supports projections that the global call center industry could reach a value of $496 billion by 2027. To help your support team excel, here are some of the best call center software tools available:

– Nextiva: Ideal for small businesses
– HubSpot: Great for beginners
– RingCentral: Offers top-tier enterprise security
– Salesforce: Suitable for growing companies
– CloudTalk: Provides customizable call queuing
– Bitrix24: Perfect for remote teams
– TalkDesk: Designed for large businesses
– ZenDesk: Known for robust help desk features
– LiveAgent: Offers excellent value for money
– Newfies-Dialer: Best for voice broadcasting
– Agile CRM: An affordable all-in-one CRM solution
– Verizon VoIP: Excellent VoIP phone system for mid-sized firms
– Aircall: User-friendly, cloud-based solution

These tools are designed to create a seamless, integrated communication environment that enhances your business operations.